How is this different from a chatbot or answering service?
A chatbot answers typed messages with scripted responses. An answering service puts callers on hold while a human operator reads a generic script. A TradeWorks AI agent does neither. It answers real phone calls with natural conversation, uses the context of your digital marketing campaigns (what ad they clicked, what keyword they searched), qualifies the lead against your real-time service area and pricing rules, and books appointments directly into ServiceTitan, Jobber, or Housecall Pro. It is a lead capture engine, not a message-taker.
How does the AI agent handle calls during business hours vs. after hours?
The AI follows your schedule rules. During business hours, it can transfer calls to your team, take a message, or handle the inquiry autonomously depending on your preferences. After hours, it handles everything autonomously — qualifying leads, booking appointments, sending confirmation texts, and escalating emergencies to your on-call technician. You configure the rules once and the AI applies them consistently every time.
Can the AI agent book appointments directly into my calendar?
Yes. The AI agent integrates with Google Calendar on both the Starter and Professional plans. The Professional plan adds direct integration with ServiceTitan, Jobber, Housecall Pro, and other CRM platforms, allowing the AI to book appointments directly into your field service management software with full job details, customer information, and service notes.
What happens if a caller has an emergency like a gas leak or flooding?
The AI agent uses smart escalation to instantly identify emergencies based on keywords and context. For critical situations like gas leaks, no heat in winter, burst pipes, or electrical hazards, the AI immediately routes the call to your on-call technician with full context including the caller's name, address, issue description, and urgency level. The AI never attempts to handle true emergencies on its own.
How is this different from a traditional answering service?
Traditional answering services put callers on hold, use generic scripts, cost $300 or more per month, and cannot book appointments or integrate with your CRM. TradeWorks AI agents answer instantly with no hold time, are trained on your specific trade and business, cost as little as $10 per month, integrate directly with your calendar and CRM, send automated confirmation texts, and are available 24/7/365 with perfect consistency. The AI never has a bad day, never calls in sick, and never forgets your service area boundaries.
How much does the AI agent cost per month?
The Starter AI Virtual Assistant Agent is $10 per month and includes a 60-day free trial with no credit card required. It includes unlimited calls and texts, call summaries and transcripts, voicemail receptionist, AI agents for Facebook and WhatsApp, appointment management, Google Calendar integration, and 12 features total. The Professional AI Customer Service Agent is $40 per month plus a one-time $199 initial setup fee. It includes everything in Starter plus a dedicated account manager, AI agents for email and website, custom CRM integration, advanced quoting, and more. There are no long-term contracts on either plan.
Will callers know they are talking to an AI?
The AI agent identifies as AI when asked directly — we believe in transparency. However, most callers do not notice or care as long as their issue is resolved quickly and professionally. The agent uses natural language, understands context, and responds conversationally. It is trained on your brand voice, trade terminology, and service offerings, so it sounds knowledgeable and helpful rather than robotic.
Can I try the AI agent before committing?
Yes. The Starter plan includes a full 60-day free trial with no credit card required. You get access to all Starter features — unlimited calls, appointment booking, confirmation texts, and more — for 60 days at no cost. The Professional plan does not include a free trial but comes with full onboarding and setup included in the $199 one-time setup fee, plus a dedicated account manager to ensure everything is configured correctly for your business.
Don't Let Your Marketing Dollars Go to Voicemail
You are paying for Google Ads, LSA, SEO, and Google Business Profile management to drive inbound calls — don't let those calls go unanswered. For $10 a month, the Starter AI agent answers every phone call, text, chat, and email your marketing drives, 24 hours a day, 365 days a year. Start with a 60-day free trial. No credit card. No contracts. Pair it with any of our digital marketing services for a complete lead-to-booking system.
No contracts. 60-day free trial. Cancel anytime.
