Privacy Policy

Last updated: April 1, 2026

Introduction

TradeWorks AI Inc. ("we," "us," "our") operates tradeworksai.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

  • Personal information: name, email address, phone number, business name, and industry submitted via our contact form
  • Automatically collected information: IP address, browser type, device information, pages visited, time spent on pages, and referring URL
  • Cookies: Google Analytics 4 (GA4), Google Tag Manager (GTM), and session data
  • Third-party data: Google Business Profile interactions and social media engagement
  • Call data: call recordings and transcripts. In accordance with Florida law, we operate under two-party consent—all parties are notified that calls may be recorded

How We Use Your Information

  • Respond to inquiries and service requests
  • Send automated response emails to confirm receipt of your submission
  • Manage contacts and leads through our CRM (Zoho)
  • Improve our website, services, and user experience
  • Send marketing communications with your consent, in compliance with CAN-SPAM
  • Comply with legal obligations and enforce our terms

Cookies and Tracking Technologies

  • Google Analytics 4 (GA4): anonymized website analytics to understand traffic and usage patterns
  • Google Tag Manager (GTM): manages tracking scripts and event tags
  • Essential cookies: session management and CSRF protection
  • We do not use third-party advertising cookies
  • A cookie consent banner is displayed on your first visit, allowing you to manage your preferences

Third-Party Services

We use the following third-party services to operate our business:

  • Zoho CRM for contact and lead management
  • Google Workspace for business communications
  • Google Cloud Platform (GCP) for website hosting
  • Cloudflare for DNS management and CDN
  • AI agent platform providers for service delivery

We do not sell, trade, or rent your personal information to third parties.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy. If you would like to request deletion of your data, please contact us at [email protected].

Your Rights

  • Access: request a copy of the personal data we hold about you
  • Correction: request correction of inaccurate or incomplete data
  • Deletion: request deletion of your personal data
  • Opt-out: unsubscribe from marketing communications at any time
  • California residents (CCPA): you have the right to know what personal information is collected, request deletion, and opt out of the sale of personal information. We do not sell your personal data

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a child under 18, we will take steps to delete that information promptly.

Call Recording Disclosure

In compliance with Florida's two-party consent law, all parties are notified before any call is recorded. Call recordings and transcripts are stored securely and accessed only by authorized personnel for quality assurance and service improvement purposes.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us: